PAYMENT / DELIVERY / GUARANTEE
QUALITY
However, even with the greatest care, problems can occur, so in order to order calmly and without risk, in case of failure of all products purchased from us, the products will be replaced or repaired free of charge within the period specified warranty. (3 months).
You can solve any problem (warranty, warranty problems - product replacement, repair, credit, etc.) in our customer service (email: service@catpoolalarm.com)
TERMS OF DELIVERY AND PAYMENT
After your order, our system will send you an automatic email with the order details and the payment process.
If you do not receive an email from us within 24 hours of ordering, this means that the email address (especially for free mail and citromail) has deleted the email you sent. In this case, please contact our customer service: (email: service@catpoolalarm.com) and do not forget the order number. If you still do not receive a reply, please try a different email address.
We only accept transfers (local bank, netbank), bank / postal cash deposit / pink checks or others NO!
When making a transfer, be sure to enter the reference number sent in the automated email in the notification field; otherwise, we may not be able to retrieve your order or determine which customer's recommendation. In this case, we obviously cannot mail the product or notify you, as we do not have a starting point!
Payment / delivery:
All products are delivered FREE.
Take the control:
Customers who do not pick up the ordered product from the post office (and the product will be returned to our company) will be charged a shipping cost of 390-1300 feet. to cover incurred losses. If money is refunded, shipping costs will be deducted. Receipt of the product is your responsibility!
Delivery time:
7-14 business days, but depending on the mail, there are also 25-60 business days! Our company is not responsible for the delivery time of the post office, the delivery time mentioned is for information only!
If the product does not arrive within 60 business days, please let us know within 3 months of ordering, then unfortunately we cannot help you!
Products are shipped from our Asian warehouses.
We will refund the purchase price if the product does not arrive!
In this case, please let us know so we can find a solution to the problem.
The product will be considered lost if it does not arrive within 60 business days.
Please don't count the weekend.
You have to wait 60 working days!
Delivery time is not from the order date, but from the delivery date!
Our suppliers mail the ordered products carefully packaged.
In relation to Internet orders, you can check their status at service@catpoolalarm.com
Warranty:
We offer a 3-month warranty!
The longest warranty period is indicated separately for the given product. Our warranty is for Redbay LTD only. valid for products certified with your invoice. The start of the warranty period is the date of receipt of the product. If there is no separate warranty card for the product, the invoice also serves as a warranty card. We guarantee the warranty period for our products that are not covered by the warranty in accordance with the applicable legislation.
In case of malfunction, within the period established by the relevant legislation, the customer may, firstly, request the repair or replacement of the product, secondly, the delivery of the price of the product or exercise the right of withdrawal if the product does not it can be repaired or replaced.
If the product is truly defective, please contact us and we will exchange or purchase the product as agreed.
The warranty is valid only if the outer packaging (envelope) is kept.
All packaging MUST be kept until all products arrive; otherwise we cannot help with any complaints.
Billing:
The electronic invoice (in pdf format) is issued by our company registered in England, VAT cannot be detected, the transfer is made to our Hungarian company invoice.
If you have any problems with your purchased product, please feel free to contact us, we will do our best to keep you a satisfied customer!
We can ship different products from separate stocks, so they arrive in separate shipments.
In case of high demand, some products may be out of stock, so we may not be able to deliver the product you request until later or that we have sold it permanently. We will provide information about this in a separate notice.
In accordance with the provisions of the Data Protection Act, we inform you that your name and address data will be placed on our address list in the event of an order and will be recorded thereafter. We use this data exclusively for our bidding activities. We consider that your consent to the registration of your name and address and its usability by our company is continuous until you request its deletion in writing.
We do not accept any responsibility for any errors or errors on our website microelektronik.hu: incorrect order number, image, description or price designation.
We wish you a pleasant shopping!
